What is the Return Policy?

If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. All items must be unworn, unwashed and in new condition.

Shipping and handling fees, including those to ship items back to beforeitscool.com, are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges (up to $3.99) if the returned item is defective or mis-shipped. Please include a postal receipt in your return package.

When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on beforeitscool.com.

Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.

How do I return an item?

1. Mail

Mail your item(s) back to our Customer Care Department by following the steps below:

Please refer to your packing slip for detailed return information.

Pack the item securely in the original package, if possible.

Enclose the bottom portion of the original packing slip with the item(s). Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name and address with the item(s).

All item(s) must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.

Please do not return items in envelopes. Packaging in this manner may damage items during the shipping process. If the item is damaged, a refund may be issued in the form of a gift card.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

Please use the Contact Us page to arrange a return.